A factory restore erases the information and settings on your iphone, ipad, or ipod and installs the latest version of ios or ipod software. get your device ready make sure that you have the latest version of itunes on your mac or pc.. Phone appears to have power- it was interrupted during - update. have unplugged it, lugged power back in, have 'hard' shut down several tiems and cannot get past the black background screen with the message above an itunes logo with an 'up' arrow and what looks like apower cord. À
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